Shining the Spotlight on Live Events Stars Behind the Scenes [End of 2023 Edition]
While each live event is a brief, ephemeral experience for attendees, its creation is anything but spontaneous. The dedicated teams working in the background invest their professional lives in crafting these magical moments for us to share.
As 2023 concludes, we stand in awe of our remarkable partners and their extraordinary achievements throughout the year. From successfully launching inaugural events to scaling diverse businesses, our partners across various industries and geographies consistently raise the bar, showcasing unparalleled dynamism and entrepreneurial spirit.
Our ongoing "Stars Behind the Scenes" LinkedIn series serves as a platform to spotlight some of our favorite collaborators, individuals who consistently bring their A-game and exemplify why they are the best in the live events business. With immense pride, allow us to introduce our H2 2023 honorees who each radiate excellence, talent, and humility.
“Catlin’s a rising star in our industry, and I can't wait to see where this life takes her.”
Caitlin Teno is the driving force behind ticketing operations for all University of San Diego Toreros’ Division I athletic events.
Her infectious positivity and unwavering dedication play a pivotal role in solidifying the program's outstanding reputation for delivering exceptional fan service. As an indispensable team member, Caitlin collaborates seamlessly with facilities, operations, and the university business office to ensure that Toreros' athletics consistently provides the best possible customer experience.
"We're so lucky to have Caitlin on our team,” states Marcelline M. Lanoue, USD’s Senior Associate Athletics Director. “She is a true Torero, having earned her undergraduate degree from USD, now impacting our institution in her professional role. Caitlin’s a rising star in our industry, and I can't wait to see where this life takes her."
Tixr Client Success Lead Alexandra Wrigley adds, "Caitlin's a force, and it has been an absolute pleasure getting to work with her day in and day out on all things Toreros ticketing."
In the fiercely competitive world of D-I sports, Caitlin's role is nothing short of instrumental, demanding relentless perseverance, unwavering dedication, and a disciplined approach. She consistently raises the bar, leaving her colleagues and partners in awe of her daily achievements.
Check out USD Athletics Men’s Basketball and Women’s Basketball playing off through December.
“Our company is a better place having Chris on the team.”
Chris Mazer has played a crucial role in the success of DSP Shows, serving as the Director of Design and Director of Ticketing Business at DSP for nearly a decade.
His effective leadership in both design and ticketing operations, coupled with his adept problem-solving skills, has been paramount to the company's achievements. Known for his calm demeanor and ability to handle any situation, Chris has earned praise from Dan Smalls, President at DSP Shows, who states, “Chris makes my life so much easier by being so good at so many things. He has an incredibly calm demeanor and diffuses any situation as it arrives. Our company is a better place having Chris on the team.”
Nichole Fifield, Tixr Client Success Manager, commends Chris as one of the most capable , dedicated, and talented clients she’s worked with in her career. She’s consistently impressed with how he “catches on quickly with new features, responds to emails in a timely fashion, and understands the live music business inside and out.”
With countless events across the northeast in the coming months, explore DSP Shows' upcoming events calendar.
“Empowered by the tools and support Tixr offers, Becky continues to shine, delivering top-notch customer service and invaluable business insights to our leadership team”
Becky Goldstein oversees online ticketing, box office sales, and ticketing operations for 18 Progressive American Flat Track (AFT) events annually.
Renowned as a dedicated and consummate professional, she approaches challenges with a positive and 'can-do' attitude, orchestrating flawless service. Under Becky's leadership, Progressive AFT has established itself as a provider of excellent fan experiences.
Gene Crouch, CEO of AMA Pro Racing and AFT Events, acknowledges Becky's integral role, stating, “Becky has played a pivotal role in establishing world-class ticketing operations for all our events. Her stellar customer service skills have significantly improved our customer relations, delivering gains across all customer satisfaction KPIs. Empowered by the tools and support Tixr offers, Becky continues to shine, delivering top-notch customer service and invaluable business insights to our leadership team.”
Tixr Client Success Lead Michelle Mrkota adds, “Becky is instrumental to the success of AFT's events. She efficiently communicates with every track to arrange ticketing for each race, doing so with grace.”
See upcoming events from Progressive American Flat Track on sale now.
Be sure to follow Tixr on LinkedIn to get to know future “Stars Behind the Scenes.”
