We recommend using secure electronic delivery, starting with contactless NFC tickets for the fastest and most secure entry, followed by rotating QR codes in the Tixr app. Static barcodes and PDFs are also supported.

Yes. Tixr supports check in across multiple tickets from the same order for quick and efficient group entry.

Yes. Staff can search by name, email, or order details in Door and validate entry without the fan presenting the original ticket. You can also find and check in a guest’s order by scanning their government ID.

Yes, we can provide hardware to your team including: ‍

iOS devices: iPhone or iPad running Door

‍NFC readers: Linea sleds and Socket Mobile for tap-to-enter tickets

‍Barcode scanners: Built-in iOS camera or paired handheld scanners‍

Mobile printers: Supported for box-office receipts‍

Payment terminals: Stripe-compatible card readers and terminals

Yes. Tixr Door includes on-site POS so you can sell tickets and upsells from iOS devices, with all orders syncing to Studio in real time. At the door, you can accept credit or debit cards, Apple Pay and Google Pay on supported devices, cash if enabled, and comp or manual tenders for reporting.

Yes. Door supports offline scanning. Scans queue locally and sync automatically when connectivity returns.

Configure timed entry tickets and capacity windows in Studio. Fans present digital tickets for the assigned time slot, and Door enforces entry rules at scan.

Tixr Door speeds up entry with fast rotating QR and NFC scans, group check-in, quick order lookup or ID scanning, and real-time sync across all gates. Offline mode ensures check-in continues smoothly even without stable Wi-Fi.

Tixr uses Stripe for online payment processing. You can either connect your own Stripe account for direct settlement and reporting or use our processing for managed payouts.

Tixr Waitlist forecasts demand by showing real interest across ticket types and price levels, with optional credit-card pre-authorization to confirm intent when needed. These signals highlight where demand is strongest, how price-sensitive fans are, and when to add or adjust inventory. New inventory can auto-fulfill from the queue, validating demand instantly.

Yes. Studio supports dynamic pricing through rule-based tools that automatically adjust prices based on inventory thresholds, time windows, or sales velocity. This allows you to optimize yield during the on-sale without manual updates and pair pricing moves with waitlists or controlled inventory releases.

Yes. Public endpoints and examples are available for listing events on your site and connecting to CRMs, analytics, and other systems.

Yes. Studio provides real‑time dashboards and custom exportable reports with 90+ fan data points and breakdowns by ticket type and offer. Data is yours to export and activate.

Tixr Studio increases ticket sales through a connected system of tools for you to configure based on your event’s needs—event syndication to support discovery, tiered pricing, waitlists, upgrades, add-ons, payment plans, Rewards, and more. Studio also supports pixels and CAPI so you can run smarter event marketing campaigns and retarget fans to boost conversion.

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Studio supports first‑party data exports and many marketing integrations, including Hive, Segment, Laylo, Cymbal, and Anytrack, plus client‑side and server‑side conversion tracking, including Meta CAPI.  We also have various CDP and data warehouse integrations to support sophisticated data centric marketing implementations.

Our client success team provides guided onboarding, role-based training, and live enablement to help teams get up to speed quickly. Training covers event setup, inventory, reporting, and design, and we make it easy to move from your previous ticketing system with structured migration support.  We also have robust training and knowledge-base materials for easy reference.

Yes. Studio supports reserved seating with fully customized maps, flexible ticket types, and advanced configurations for complex events. Our product team continually develops new capabilities based on organizer needs, and for custom workflows or integrations you can use our APIs, webhooks, or approved partners.

All clients have direct access to our support team for questions and support 7 days a week, and a dedicated Client Experience Manager is assigned to all clients except the self-service level.

Yes. Tixr supports unified commerce so you can sell anything—tickets, VIP passes, merch, food & beverage, parking, hospitality, and more—in a single checkout flow (and post‑purchase via add‑ons). Multi-dimensional navigation and intuitive visual layouts on event pages make it easy for fans to purchase anything they want in advance.

We use a combination of real-time inventory tools—like tiered pricing, waitlists, and access codes—to regulate demand and keep onsales running smoothly. Because the system manages traffic dynamically rather than funneling fans through a traditional waiting room, it avoids the bottlenecks and instability that queues can create under extreme load. This approach keeps the buying experience fast, stable, and frustration-free even during high-demand moments.

Yes. Our white-label event pages allow you to use your own branding, existing marketing designs, and custom colors, providing a seamless experience for fans and keeping the focus on your brand rather than the Tixr platform.

Studio lets you build events quickly: define inventory and pricing, choose a layout, and publish. Our onboarding has shown first‑time users can build a GA event with tiers, content, and add‑ons in just one short session.

Organizers can choose to opt‑in to Tixr Fan Support or handle support themselves. If Tixr Fan Support is enabled, fans use our help center and interface with our dedicated support team. Customers can contact Tixr fan support by filing a ticket at https://support.tixr.com/kb-tickets/new or emailing support@tixr.com.

Our platform protects against fraud at every stage of the purchase flow. Access codes, waitlists with payment pre-authorization, purchase limits, verified fan-to-fan transfers, and automated activity monitoring block bots and scalpers. Secure delivery methods like rotating QR codes, contactless NFC tickets, and delayed delivery ensure tickets cannot be duplicated, resold off-platform, or misused.

Yes. Tixr Rewards gives every purchaser a unique link. When friends purchase through that link, the fan earns event‑specific points that translate into discounts, special perks, merch, and more. Depending on the type of reward you want to offer, we also handle fulfillment.

Fans get a modern, mobile‑first checkout, digital delivery, optional payment plans, official fan transfers, in-platform resale (when enabled), post‑purchase upgrades and add‑ons, and rewards. Returns for Credits can be offered by organizers to keep value on‑platform.

Yes. Payment plans are configurable by the organizer. Fans pay a one‑time fee per order, can pay off early, and organizers can control first‑payment timing and number of installments.

Yes. You can offer fans optional Order Protection at checkout via Teak (formerly Protecht). Three levels of coverage options exist to fit smaller-scale and complex events alike. Fans can file refund requests directly with our partner, Teak, for covered reasons such as illness or severe weather; all order protection refunds come from Teak rather than the event organizer.